Jobs at ING

Analyze operational and customer data to deliver actionable insights for business, customer, and risk decisions. Build dashboards and analytical solutions using SQL, SAS, Power BI, and Tableau; partner with stakeholders; automate workflows; and prototype AI-enabled solutions using Microsoft and Azure tools while maintaining data governance, privacy, and regulatory standards.

Lead DevOps Engineer responsible for the reliability, scalability, security, and performance of critical technology platforms. The role provides infrastructure and operational support, builds monitoring and deployment tools, manages configurations and repositories, advances continuous delivery, and automates manual processes. It requires hands-on expertise in Azure, Kubernetes, CI/CD, scripting, databases, microservices, Kafka, and Terraform, along with technical leadership and a focus on operational excellence.

Lead end-to-end software development for secure, scalable digital banking solutions across the full technology stack. Design, build, test, deliver, and support production software while driving engineering standards, Agile and Continuous Delivery practices, security by design, and continuous improvement. Mentor and coach engineers, communicate with stakeholders, and contribute to high-quality modern web experiences with a focus on accessibility and user experience.

Build, test, and deploy personalised email and SMS communications using CRM and customer engagement platforms. Manage audience selection, dynamic content, data flows, campaign execution, reusable templates, and communication assets. Partner with stakeholders to translate requirements into customer communications, while improving processes, platform practices, testing, QA, and operational efficiency. The role is execution-focused and requires strong HTML skills, organisation, attention to detail, and delivery discipline.

Leads financial control and month-end reporting across multiple legal entities. Oversees balance sheet reconciliations, technical accounting advice, financial governance, regulatory changes, control frameworks, and process improvement. Partners with Finance, Treasury, Risk, Technology, and business stakeholders while supporting accounting interpretations and reviewing team output. Drives automation and finance transformation initiatives in a complex banking environment.

Manage complex AFCA and external dispute resolution matters involving scams, disputed transactions, and customer complaints. Investigate evidence, review transactions and processes, prepare written submissions and responses, support vulnerable customers, and deliver fair outcomes. The role also identifies complaint trends, systemic issues, and operational risks to improve customer experiences and business processes.

Lead end-to-end delivery of regulatory and strategic financial risk initiatives across Risk, Data, Technology, and business teams. Responsibilities include planning, governance, executive reporting, dependency and risk management, regulatory assurance, stakeholder engagement, business change, implementation readiness, and transition to business-as-usual. The role requires strong project ownership and the ability to influence senior stakeholders in complex banking environments.

Work within data-led teams to analyze large customer, campaign, and digital datasets, build and optimize SQL queries and analytical tables, measure campaign and digital sales performance, deliver actionable insights and recommendations, and partner with stakeholders to influence customer experience and commercial outcomes.