Jobs at ING

Contract Business Manager supporting the CRO and Risk leadership. Owns strategic planning and roadmap, translates strategy into deliverables, manages governance and operating rhythm, leads financial management and workforce planning, coordinates cross-unit alignment, produces executive communications and presentations, and provides senior-level executive support and stakeholder management to ensure regulatory and operational commitments are met.

As a Privacy Compliance Manager, support the Data Protection Officer in ensuring compliance with privacy laws and internal frameworks, and oversee data protection practices across various banking sectors.

Lead development and execution of Diversity, Inclusion & Belonging strategy; translate data into actionable initiatives; design employee experience and listening programs; advise senior leaders to drive inclusive leadership and culture change, with a focus on gender diversity and measurable outcomes.

Manage incoming/outgoing mail, couriers and document distribution; scan, validate, file, archive and retrieve documents; process cheques and documentation; provide internal customer service; assist with WHS equipment coordination, recordkeeping and audits; identify process improvements to reduce risk and enhance service delivery.

Work within data-led teams to analyze large customer, campaign, and digital datasets, build and optimize SQL queries and analytical tables, measure campaign and digital sales performance, deliver actionable insights and recommendations, and partner with stakeholders to influence customer experience and commercial outcomes.

The role involves analyzing customer feedback and research data to uncover insights, influence decisions, and improve customer experience within the banking sector.