Teams at Insulet

Provides frontline customer support for medical device orders, insurance benefits, reimbursement, prior authorizations, shipping, warranties, and pharmacy orders. Verifies eligibility, calculates customer cost shares, collects documentation and prescriptions, coordinates shipments, explains product use, documents interactions, and maintains HIPAA compliance. Collaborates with healthcare providers, insurers, pharmacy benefit managers, billing, case management, and sales teams to resolve issues and support revenue collection.