Jobs at Intercom

Manage and expand a portfolio of mid-market customers by driving retention, renewals, upsell, cross-sell, and revenue growth. Engage executives to position AI-powered solutions, develop territory strategies, navigate procurement, and communicate performance metrics. Partner with Marketing, Product, and Customer Success to support customer needs and go-to-market alignment. Mentor peers and contribute to team excellence in a fast-paced SaaS environment.

Own and grow a mid-market customer portfolio through retention, renewals, upselling, cross-selling, and expansion. Engage executives to position AI-powered SaaS solutions, develop territory strategies, navigate procurement, analyze performance metrics, and drive revenue growth. Partner with Marketing, Product, and Customer Success while mentoring peers and translating customer needs into business and product outcomes.

Provide technical customer support by owning complex issues from initial contact through resolution, troubleshooting APIs, webhooks, code, and customer technologies. Escalate difficult cases, collaborate with product teams on bugs and improvements, communicate proactively with customers, use AI tools to improve efficiency, and contribute to team coaching, processes, and product feedback.

Lead complex AI customer-agent deployments from discovery through implementation. Own project scope, schedules, budgets, risks, stakeholder communication, platform configuration, integrations, data migrations, analytics, and security readiness. Partner with engineers, Sales, Customer Success, Product, and R&D to deliver measurable customer value. Improve deployment methodologies and use AI tooling to accelerate documentation, discovery, and delivery.

Sell Intercom to small-business customers by managing the full sales cycle from prospecting to close. Evangelize product value, forecast revenue, partner with SEs, R&D and Marketing, and drive adoption through consultative selling and outbound outreach.

Drive new business growth in the Mid-Market/Enterprise segment through full sales-cycle ownership: outbound prospecting, tailored demos, consultative value-based selling, forecasting, closing net-new deals, mentoring teammates, and advocating customer needs to Product and Marketing.

Generate enterprise pipeline via targeted outreach, cold calling, email and LinkedIn. Partner with AEs on account targeting, deliver tailored prospect experiences, maintain product knowledge, and collaborate cross-functionally to improve pipeline processes.

Provide hands-on technical support and onboarding for customers integrating Fin: diagnose and debug complex issues, own customer communications to resolution, collaborate with product teams, build/support tools to improve team efficiency and product reliability.