Teams at Intercom

Manage relationships with large, complex customers to drive adoption of Fin's AI Agent. Lead requirements gathering, solution design, success plans, QBRs, and strategic initiatives while monitoring usage, identifying risks, and advocating customer needs internally to achieve measurable outcomes.

Manage scaled customer success for Fin's AI-powered products: drive adoption, design scalable playbooks, own onboarding, monitor health metrics, identify risks/opportunities, collaborate cross-functionally, and feed customer insights into product and processes.