Teams at Intercom

Lead complex AI customer-agent deployments from discovery through implementation. Own project scope, schedules, budgets, risks, stakeholder communication, platform configuration, integrations, data migrations, analytics, and security readiness. Partner with engineers, Sales, Customer Success, Product, and R&D to deliver measurable customer value. Improve deployment methodologies and use AI tooling to accelerate documentation, discovery, and delivery.

Provide technical customer support by owning complex issues from initial contact through resolution, troubleshooting APIs, webhooks, code, and customer technologies. Escalate difficult cases, collaborate with product teams on bugs and improvements, communicate proactively with customers, use AI tools to improve efficiency, and contribute to team coaching, processes, and product feedback.

Leads global Mid-Market and Enterprise Solutions Engineering teams, defining go-to-market strategy, hiring and coaching technical pre-sales talent, supporting complex sales cycles, and developing scalable solution architectures, playbooks, PoCs, and business value assessments. Partners with Sales, Product, Marketing, Engineering, and Services to influence product strategy, advise executive customers, translate AI capabilities into business outcomes, and drive revenue growth.