Teams at JD.com

Manage logistics customer accounts by monitoring operational quality, resolving service issues, analyzing performance, optimizing cross-functional processes, identifying growth opportunities, and coordinating operations, sales, and product teams. Build customer relationships through regular visits, improve satisfaction, increase revenue, and support standardized supply chain solutions. Requires logistics or account management experience, strong analytical and business development skills, and professional Chinese and English communication.

Drive revenue growth by developing and executing strategic sales plans for warehousing, distribution, and 3PL services. Identify and engage prospects, build client relationships, prepare proposals, negotiate contracts, collaborate with operations to fulfill requirements, maintain CRM records, and represent the company at industry events.

Manage end-to-end warehouse operations (inbound, inventory, outbound), monitor KPIs, create daily production and workforce plans, supervise teams, drive process improvements, ensure safety and compliance, and coordinate cross-functional stakeholders to maintain efficient, accurate fulfillment.