Teams at Johnson Controls

The IT Business Analyst partners with business and technology stakeholders to identify process improvements, gather and document requirements, map workflows, analyze data and systems, and support solution design, testing, deployment, governance, and change initiatives. The role requires ERP, SQL, stakeholder management, Agile or hybrid delivery, and business process analysis experience, with responsibilities spanning ServiceNow and CMDB documentation, continuity planning, compliance, and enterprise transformation projects.

Lead strategic growth across hyperscale, colocation, and enterprise data-centre accounts in the Pacific. Develop multi-year account strategies, influence executive and technical decisions, lead complex end-to-end deals, and integrate thermal, HVAC, controls, security, and digital solutions. Align regional sales, engineering, and delivery teams while advising customers on resilience, high-density cooling, sustainability, decarbonisation, and lifecycle optimisation.

Coordinates complex tender and bid submissions from receipt through delivery across the Pacific region. Develops bid plans, timelines, trackers, and governance processes; coordinates cross-functional contributions; manages compliance, approvals, quality assurance, reporting, customer clarifications, and project handovers. Supports bid/no-bid decisions, sales process optimization, and continuous improvement while partnering with sales, engineering, legal, finance, procurement, risk, operations, and executive stakeholders.