Jobs at LEAP Legal Software US

Provide high-volume customer support for LEAP software via calls, emails and chats; troubleshoot and resolve application, software and hardware issues; meet daily KPIs; log detailed case notes in Salesforce Service Cloud using standard templates.

Hybrid full-stack role building web applications and legal content for criminal law practice management. Develop frontend (React/TypeScript) and backend services (Node.js/servers), APIs, authentication, document automation (forms, precedents, matter types), Word add-ins and Definable Table Apps using the Galaxy Design System. Collaborate with product owners, in-house criminal lawyers and content teams; apply TDD, CI/CD, and cloud (AWS) practices to design, test, deploy, scale, and maintain software.

Design end-to-end user experiences and interfaces for legal practice management software. Create user flows, wireframes, prototypes and polished UI designs, collaborate with PMs and engineers, run user research/testing, contribute to the design system, and own features from discovery to delivery.

Write clear, accessible product content for LEAP's legal SaaS across web, desktop and mobile. Collaborate with designers, PMs and engineers to simplify complex legal and technical information, support usability testing, maintain content standards and contribute to the design system and AI-assisted experiences.

Provide Level 2 technical support for LEAP's legal practice management software, troubleshoot escalated issues, liaise with internal teams, mentor Level 1 staff, document solutions, and perform on-site or remote technical investigations of client hardware and networks to deliver timely, sustainable resolutions.

Own quality across the software lifecycle by shifting testing left, writing and maintaining automated and exploratory tests, validating integrations and backend data, improving CI/CD testing, participating in PR reviews, tracking QA work and defects in JIRA, and removing delivery friction to enable continuous, reliable shipping.

Create, update and test automated legal forms and precedents for property law; research legislation, maintain compliance, implement JavaScript enhancements, respond to client feedback, and collaborate with internal teams to improve LEAP matter types.

Build and maintain full-stack features across a .NET/C# backend and React frontend. Design and consume RESTful APIs, write efficient SQL, implement automated tests, participate in code reviews, debug full-stack issues, and collaborate with product and design to deliver maintainable, production-ready software.

Own the end-to-end product lifecycle for Criminal Estates Law software: write user stories, manage backlogs, coordinate with developers and lawyers, produce documentation, release notes, training materials and demos, run QA, gather client feedback, and manage third-party integrations.

Hunters-focused enterprise Account Executive selling LEAP Enterprise (practice management + Efimis GL/trust accounting) to large AU/NZ law firms. Responsibilities include prospecting and pipeline generation, consultative discovery, tailored demos with Solutions Engineer, building ROI/business cases, negotiating multi-stakeholder contracts, managing long sales cycles, CRM-based forecasting in Salesforce, and coordinating handover to implementation to ensure adoption.

Build and own LEAP AUs performance marketing function: manage paid media, design full-funnel acquisition and retention strategies, run A/B tests and experiments, develop ABM and nurture journeys with sales, optimise customer lifecycle, report growth metrics, and collaborate across product, web, design and global marketing while applying AI where useful.

Lead vertical product marketing across six legal practice areas: craft positioning, run go-to-market launches for new apps/features, produce content (blogs, guides, case studies), support events/webinars/social, enable sales with collateral, and measure engagement and adoption. Work closely with vertical legal leads, AU marketing, and use Storyblok, Salesforce, and AI tools.

Own GTM launch readiness and execution for LEAP CRM across new legal verticals and regions. Bridge CRM team with sales, support, and PMs; write documentation and enablement materials; run structured UAT; coordinate vertical discovery; manage internal communications and demos.

First-line support for Practice Evolve accounting features: triage and resolve trust and office accounting issues, guide clients through month-end, reconciliations, billing and reporting, maintain tickets and knowledge base, and escalate complex issues to product and development teams.