Teams at LEAP Legal Software US

First-line support for Practice Evolve accounting features: triage and resolve trust and office accounting issues, guide clients through month-end, reconciliations, billing and reporting, maintain tickets and knowledge base, and escalate complex issues to product and development teams.

Design end-to-end user experiences and interfaces for legal practice management software. Create user flows, wireframes, prototypes and polished UI designs, collaborate with PMs and engineers, run user research/testing, contribute to the design system, and own features from discovery to delivery.

Provide high-volume customer support for LEAP software via calls, emails and chats; troubleshoot and resolve application, software and hardware issues; meet daily KPIs; log detailed case notes in Salesforce Service Cloud using standard templates.