Jobs at Luxury Escapes

Negotiate and manage hotel and resort partnerships across Australia’s luxury travel market. Build campaign pipelines, secure signed sales and marketing campaigns, achieve revenue targets, develop market plans, and maintain partner relationships. Record activity in the CRM and collaborate with marketing, customer service, and operations teams to ensure successful campaign delivery.

Lead end-to-end product design across multiple channels for a travel platform. Translate user and business needs into wireframes, visual designs, prototypes, and customer-tested solutions. Collaborate with product managers, engineers, and stakeholders; communicate design rationale, incorporate feedback, and provide detailed engineering handoffs. The role requires strong product thinking, responsive design expertise, design systems knowledge, and advanced Figma skills.

Own the Information Security Management System and lead ISO 27001 certification and ongoing assurance. Manage security risks, control testing, audits, evidence, third-party assessments, privacy and PCI DSS compliance, incident coordination, security awareness, and customer assurance requests. Partner with executives, Engineering, IT, architecture, system owners, and external privacy advisors to maintain effective, documented controls and drive remediation.

Leads the product design team across people management, capacity planning, design quality, strategic direction, and delivery. Coaches and develops designers, supports recruitment, partners with Product and Engineering, and improves design operations. Contributes hands-on to complex web and app initiatives through research, user flows, high-fidelity designs, and prototypes. Oversees design systems, accessibility, experimentation, AI-assisted workflows, stakeholder alignment, and customer impact measurement.

Own and improve corporate systems across identity, devices, Azure, Microsoft 365, networks, and security. Manage Entra ID, Fortinet infrastructure, Intune, Jamf, Defender, VPN, SD-WAN, and cloud authentication. Implement ISO 27001 controls, respond to security incidents, resolve complex issues, support service desk operations, automate access workflows, manage vendors, and mentor team members. The role is primarily in-person in Sydney with occasional travel to Melbourne offices and retail stores and occasional after-hours support.

Drive product initiatives from ideation to launch to support global expansion. Define strategy to increase conversion and margin, translate strategy into requirements and prototypes, manage agile delivery, run experiments and A/B tests, analyze product metrics, and collaborate with engineering, design, and data teams.