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Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead end-to-end credit customer communications for a large banking transformation program. Responsibilities include designing customer journeys, executing multi-channel campaigns, translating business and technical requirements into communication strategies, coordinating stakeholders, ensuring regulatory compliance, managing delivery risks, tracking campaign performance, and driving continuous optimization across migration phases.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manage and evolve a strategic banking loyalty program, serving as a trusted client partner and coordinating product, technology, operations, analytics, finance, and commercial teams. Responsibilities include overseeing day-to-day program operations, tracking performance and risks, supporting invoicing, improving customer experiences and offer initiatives, identifying growth opportunities, and delivering strong customer outcomes through Mastercard’s loyalty, payments, and data-driven solutions.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Handles inbound customer service calls involving orders, product inquiries, quotes, returns, troubleshooting, and satisfaction issues. Performs cross-selling, upselling, product substitutions, and occasional outbound telesales campaigns. Maintains accurate records, documentation, reports, and customer-service systems while meeting quality, productivity, schedule-adherence, and efficiency targets. Completes product and policy training and supports email, web, case-management, travel, and loyalty-program services in a 24/7 shift-based contact center.
