Teams at MedHealth

Lead customer service, administration, and reception teams while managing workforce planning, productivity, service delivery, escalations, and operational capacity. Use Power BI and reporting insights to improve performance, processes, and customer outcomes. Drive continuous improvement, change management, AI and automation initiatives, workflow enhancements, and stakeholder collaboration while coaching teams and fostering a high-performance culture.

Build and manage employer relationships to create employment opportunities for clients. Identify leads through networking, align candidates with employer needs alongside Job Coaches, provide post-placement support, and collaborate internally to improve retention. The role requires achieving KPIs in a fast-paced employment services environment while using strong communication, negotiation, organization, and relationship-management skills.