Teams at Microsoft

Lead strategic initiatives improving the health, resiliency, and operational maturity of critical Azure customer workloads. Act as a trusted advisor during prevention, incident response, and recovery; coordinate executive communications; identify systemic risks; and translate customer issues into platform enhancements. Partner across engineering, product, support, and field teams to influence roadmaps, prioritize investments, and deliver measurable multi-quarter improvements across Microsoft Cloud.

Lead customer experience transformation engagements involving CRM, CCaaS, contact centers, Power Platform, automation, and AI. Design scalable solution architectures, conduct technical discovery, workshops, demonstrations, and proofs of concept, and advise executive stakeholders. Partner with sales, engineering, partners, and customers throughout the sales cycle. Address integration, security, governance, data, and enterprise architecture while mentoring other Solution Engineers.

Leads and develops a team of Account Executives serving corporate accounts. Owns sales strategy, pipeline accuracy, revenue growth, customer relationships, complex negotiations, account planning, partner collaboration, and customer outcomes. Drives adoption of licensing and consumption solutions, coaches teams on industry and solution expertise, and manages recruiting, succession planning, performance, and professional development.