Teams at MUFG

Lead design, delivery, and improvement of contact center services for a financial services firm. Manage inquiries, analyze metrics and trends, develop risk and control reports, drive process improvements, support project and program management, and build stakeholder relationships while ensuring compliance and service quality.

Lead design and delivery of compensation and incentive programs for assigned business lines. Manage incentive governance, perform market pricing and specialized analysis, ensure regulatory compliance (e.g., FLSA), support executive compensation administration, manage vendor and audit requests, and provide compensation consulting to HR and business leaders.

Support and execute commercial and corporate payments including wires, ACH, EDI and securities; assist with setups, repairs, reconciliations, compliance (fraud, sanctions, BSA), cash pooling, and reporting while following controls and escalation procedures.