Teams at Navan

Provide business travelers with support across chat, phone, and email for air, rail, hotel, and car bookings. Assess urgency, resolve issues, explain platform functionality, follow travel policies, and meet service-level and performance expectations. Maintain travel-industry and booking-system expertise, collaborate with internal teams, share product feedback, and identify recurring issues to improve traveler experience and operational processes.

Support Account Executives across the sales cycle: prospecting, discovery calls, stakeholder mapping, MEDDPICC participation, preparing presentation and handoff materials, data-driven process improvements, and activity tracking.