Teams at NICE

The Director of Customer Success will define frameworks for enterprise customer success, ensuring effective onboarding, adoption, and value realization, while collaborating with partners and enhancing overall customer outcomes.

The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.

The Director leads an international team that consults with prospects to design solutions for contact centers, focusing on AI and Digital environments, while overseeing Presales activities and coaching team members.