Teams at Novotech

Lead global IT service delivery and Enterprise Service Management (ESM), manage regional service teams, own ServiceNow, enforce SLAs/KPIs, implement QA and compliance frameworks, oversee incident/problem/request/knowledge processes, drive continuous improvement and automation, manage budgets and stakeholder reporting, and ensure regulatory validated system adherence.

Support start-up phase of clinical trials by preparing, submitting, and tracking country- and site-level ethics and regulatory authority applications per ICH-GCP and local requirements. Act as contact for sites, manage submission timelines, respond to reviewer queries, and advise project leads on local regulations to enable timely approvals.

Manage site relationships and monitor clinical trials to ensure participant safety and accurate data. Perform site initiation, monitoring, and close-out visits (onsite or remote), support regulatory and ethics submissions, prepare essential documents, drive site recruitment, and ensure compliance with ICH GCP, local regulations, and Sponsor/Novotech SOPs.