Teams at NTT DATA

Provides onsite and remote desktop support, resolving incidents and service requests across end-user devices, operating systems, applications, peripherals, and connectivity. Builds and deploys devices using Microsoft Intune and Windows Autopilot, troubleshoots hardware and network issues, supports mobile devices and VPNs, coordinates with vendors and technical teams, maintains documentation, and meets service-level commitments.

Leads the Support Services business in Australia, owning growth strategy, commercial readiness, renewals, offer positioning, SDIS market adoption, sales enablement, vendor coordination, and operational governance. The role aligns Sales, Delivery, Operations, Finance, Procurement, and Global Product teams to improve revenue, retention, margins, SLA performance, and market penetration. It also builds renewals capabilities, supports strategic bids and renewals, develops service packaging and pricing, and provides performance insights to senior leadership.

Advises clients on identifying, designing, implementing, and governing AI capabilities across Dynamics 365, Power Platform, SharePoint, and Microsoft 365. The consultant facilitates discovery workshops, translates business needs into AI-enabled solutions, configures Copilot and Copilot Studio, supports AI agents and automations, contributes to proofs of concept, and assists with customer engagement, demonstrations, governance, and pre-sales activities.