Jobs at Omilia

Lead technical pre-sales for enterprise opportunities across Australia, New Zealand, and occasionally APAC. Responsibilities include customer discovery, contact center architecture analysis, solution design, demonstrations, proof-of-concepts, RFP responses, technical due diligence, and architecture reviews. The role partners with account executives, translates customer needs into product feedback, maintains demo environments, supports events, and ensures effective handover to delivery teams.

Generates qualified enterprise sales pipeline across ANZ and APAC through outbound prospecting and inbound lead qualification. The role researches target accounts, engages senior CX, IT, and operations decision-makers through phone, email, LinkedIn, and social channels, conducts discovery conversations, books meetings for Account Executives, maintains Salesforce records, tracks KPIs, and collaborates with sales and marketing teams. Occasional travel to trade shows, industry events, and internal meetings may be required.

Freelance transcribers accurately convert audio content into text across multiple regional language variants. Responsibilities include maintaining grammar, punctuation, formatting, and style-guide compliance; managing workloads and meeting deadlines; and working with transcription software. Candidates must be native or fully fluent in a listed language, have strong listening and attention-to-detail skills, reliable internet, suitable headphones, and a quiet workspace. Applicants must complete a short transcription assessment and sign a freelancer agreement and NDA.

The Senior Site Reliability Engineer ensures platform reliability and availability by monitoring, incident response, and automation. Responsibilities include developing observability solutions, collaborating across teams, and improving reliability culture.