Teams at Pacific Smiles Group Limited

Provides Level 2 remote and onsite IT support across a national network of dental centres. Responsibilities include troubleshooting hardware, software, networking, and end-user technologies; maintaining Jira ticket records; supporting technology projects, upgrades, and implementations; conducting health checks and preventative maintenance; escalating complex issues; and contributing to secure, reliable IT operations and process improvements.

Lead day-to-day operations of a busy dental centre, manage rostering and patient coordination, coach and develop the support team, monitor financial and operational KPIs, and partner with regional leadership to drive continuous improvement and exceptional patient experience.