Teams at PAR Technology

Provides Level 1 and Level 2 remote technical support for restaurant point-of-sale hardware and software. Diagnoses and prioritizes customer issues, determines when to dispatch field service agents, coordinates repairs and shipments, and supports equipment staging, imaging, configuration, installation, and commissioning. Maintains CRM case records, serial numbers, and purchase requisitions while escalating out-of-scope issues to Sales or Product and recommending process improvements.