Jobs at Ping Identity

Provides advanced technical support for Ping Identity products, troubleshooting customer issues across enterprise operating systems, Java environments, web servers, cloud platforms, and networking infrastructure. Manages escalations, phone support, alerts, weekend queue operations, issue reproduction, documentation, and cross-functional collaboration with Engineering, SRE, Product, and Customer Success teams. The role follows security and quality compliance processes while delivering timely, customer-focused resolutions in a global follow-the-sun support model.

The Senior Manager, Technical Account Manager role supports enterprise customers using Ping Identity’s cloud identity and access management platform. The provided description focuses primarily on Ping Identity’s products, culture, benefits, and commitment to diversity; specific responsibilities and qualifications are not listed.

Manage and expand Ping Identity’s channel and alliance partner ecosystem across Australia and New Zealand. Responsibilities include developing joint go-to-market strategies, enabling partners, tracking revenue and pipeline performance, coordinating business planning and QBRs, supporting demand generation, and driving partner-influenced sales opportunities. The role collaborates with account executives, sales directors, marketing, presales, professional services, and customer success teams while maintaining partner satisfaction and delivery quality.