Teams at Propeller

Leads the APAC Customer Success team for a B2B SaaS company, owning regional retention, expansion, forecasting, enterprise account strategy, and escalation management. The role develops team capability through coaching and performance management while partnering with Product, Engineering, Sales, Marketing, and Support. It also translates regional customer insights into product roadmap feedback and requires at least three days per week in the Sydney office.

Design, implement, and optimize Temporal-based backend processing pipelines that transform large survey datasets into 3D site outputs. Own reliability, scalability, and integrations for new scanning devices; maintain diagnostic tools and human-in-the-loop interfaces. Collaborate cross-functionally, review code, and mentor mid-level engineers to improve platform operations and architecture.

Own and execute the monthly revenue close to Xero, ensure ARR accuracy in Drivetrain, resolve complex revenue recognition for non-standard contracts, strengthen controls and automation (including AI-augmented workflows), reconcile cross-system data, partner with Sales/RevOps, and manage transaction and reporting reviews with audit-ready documentation.