Jobs at Qantas

As a Senior People Manager, you will serve as a strategic HR partner, lead people strategies, drive transformation, and coach People Business Partners across corporate business units.

Leads Qantas Group customer research and insights, including Voice of Customer and Brand Health programs, quantitative and qualitative studies, advanced statistical analysis, and executive storytelling. Translates customer, operational, market, and feedback data into strategic recommendations for products, experiences, and investment. Manages research agencies and platform suppliers, improves insight technology and methodologies, and influences stakeholders across a complex organisation.

Manages complex employee relations cases across the Qantas Group, advising leaders on misconduct investigations, performance management, disciplinary procedures, grievances, fitness-for-work matters, appeals, and sensitive escalations. Coaches People Services staff on less complex cases, ensures consistent and well-documented outcomes, identifies trends and risks through reporting, and partners with stakeholders in a high-volume environment.

Develop and deliver internal communication strategies, employee engagement campaigns, leadership updates, events, and high-quality content for more than 30,000 employees. Advise stakeholders and senior leaders, support organisational change and crisis communications, collaborate with Corporate Affairs, People, and Government Relations, and use audience insights to improve communication effectiveness across the Qantas Group.

Coordinate business planning, regulatory consultation, compliance, governance, process improvement, action tracking, documentation, reporting, and stakeholder communications for the Cabin Crew Management team. Prepare agendas, presentations, reports, and minutes; support employee and management enquiries; monitor business processes and compliance obligations; identify issues and drive practical solutions through completion.

Lead Qantas Loyalty’s e-commerce marketing strategy across Qantas Marketplace, Qantas Wine, and the broader Retail portfolio. Manage a team of three, develop marketing and revenue plans, oversee acquisition and engagement campaigns, manage partners and stakeholders, review commercial offers and contracts, and measure ROI. Collaborate with Commercial, Finance, Product, Legal, and marketing teams to optimize campaign performance, support revenue targets, and deliver strategic growth.

Lead sales planning and customer engagement for the Qantas Business Rewards program. Own campaign calendars, customer targeting, segmentation, performance reporting, and growth strategies. Translate customer analytics into commercial recommendations, optimize offers and incentives, and influence cross-functional Sales, Marketing, Loyalty, Revenue Management, and Digital teams. Build planning frameworks, improve processes, and drive measurable activation, retention, and revenue outcomes while coaching and mentoring team members.

Manages end-to-end procurement and timely availability of aircraft components for Qantas Engineering. Responsibilities include purchasing from contracted and non-contracted suppliers, monitoring supplier performance, expediting critical orders, resolving supply and inventory issues, managing supplier relationships and contracts, investigating quality and service issues, analyzing procurement trends, identifying improvements, and supporting team members in achieving supply chain objectives.

Leads end-to-end logistics and supply chain operations supporting Qantas’s inflight experience. Manages global suppliers and logistics partners, product distribution, stock availability, supply risks, new product rollouts, and supplier performance. Drives continuous improvement, complex initiatives, operational reliability, commercial outcomes, and stakeholder alignment across a fast-paced global network.

Deliver sales forecasting, financial modelling and performance reporting to support sales teams. Manage budgeting and variance analysis, automate commercial insights, track initiatives, and collaborate cross-functionally to identify revenue opportunities and risks.

Deliver and publish employee communications across channels and events; support major campaigns and town halls; manage intranets, digital signage and internal social platforms; use channel analytics to report and recommend improvements; coordinate stakeholders and platform partners; troubleshoot platform issues and contribute to team effectiveness while reinforcing company values and culture.

Lead and optimise campaign operations for Qantas Loyalty across multiple channels. Maintain data flows, automate workflows, troubleshoot systems, provide technical consultation, and drive continuous improvements to campaign processes while ensuring member privacy and data ethics.

Lead campaign analytics for Qantas Loyalty: perform pre-campaign data analysis, target extraction, segmentation, apply propensity models, design experiments with control groups, measure incremental response and uplift, and deliver campaign effectiveness reporting and recommendations to senior stakeholders.

Lead the Qantas Pay product portfolio: define roadmap, discover propositions, drive growth, lead product managers and BAs, form strategic partnerships, and deliver large-scale transformation to improve customer experiences.

Lead and manage quality assurance, change, and risk programs under CASA Part 42 and 145. Embed Safety Management Systems, run audits, drive continuous improvement, and partner with engineering and maintenance teams to ensure regulatory compliance and airworthiness across QantasLink operations.

Develop and analyse crew planning and rostering applications using Python and RAVE. Collaborate with stakeholders to translate business requirements into technical specifications, ensure compliance with employee agreements and rules, and deliver optimal scheduling solutions and process improvements.

Manage warehouse inventory and daily operations to ensure aircraft parts are controlled, packed, and dispatched for servicing. Operate forklifts, use RF handheld scanners and WMS to maintain stock accuracy, meet KPIs, and support logistics workflows within a rotating shift roster.

Provide WHS advisory support across regional operations, develop and implement safety frameworks, policies and procedures, drive regulatory compliance, hazard identification and mitigation, strengthen risk management, and embed a proactive safety culture through stakeholder engagement and safety strategy execution.

Lead Flight Operations strategy and transformation for Qantas Freight: develop strategic roadmaps, define performance metrics and reporting, govern and deliver major programs, oversee workforce planning and resource management, and drive business improvement and change initiatives across operations.