Jobs at Qantas

Lead full-stack feature development for Qantas Loyalty, writing high-quality React, TypeScript, Node.js, and Next.js software. Guide architecture and design decisions, identify and resolve code issues, apply automated testing and DevOps practices, and mentor other engineers. The role is permanent and based in Sydney, supporting customer-facing digital products across Qantas Loyalty’s retail businesses.

Owns the technical design and operation of Qantas’s enterprise AI platform. Builds production infrastructure, infrastructure-as-code, CI/CD pipelines, MLOps capabilities, and AWS SageMaker and Bedrock solutions. Establishes secure, observable, governed, cost-transparent platform standards and self-service workflows. Provides technical leadership through design reviews, mentoring, and architecture guidance while partnering with cross-functional teams to deliver scalable AI workloads and GenAI capabilities.

Lead learning and development strategy for Qantas Customer Care and Recoveries. Responsibilities include advising senior leaders, managing training governance and compliance, overseeing budgets and resources, leading learning transformation, ensuring regulatory and operational alignment, managing audits and safety investigations, and developing a high-performing training team. The role requires strong adult learning, facilitation, stakeholder engagement, project management, and change management expertise in an operational environment.

Leads Qantas Loyalty and Airlines’ enterprise personalisation and experimentation strategy. The role develops data- and AI-enabled customer experiences, experimentation frameworks, governance, measurement, and digital capabilities to improve engagement, loyalty, and business performance. It partners with executive stakeholders across Marketing, Product, Customer, Technology, Data, and Analytics, while building and managing a high-performing team and driving innovation, automation, continuous improvement, and evidence-based decision-making.

Own and improve Qantas Loyalty campaign operations across marketing channels. Manage campaign data flows, workflows, systems, and process automation while providing technical troubleshooting and recommendations. Partner with technology, business, analytics, and marketing teams to optimize campaigns, improve efficiency, support data ethics and member privacy, and drive continuous operational improvements.

Leads four Case Manager leaders across a diverse aviation portfolio, serving as the escalation and quality point for complex employee relations matters. Reviews investigations, supports sensitive and overflow casework, coaches experienced managers, manages competing priorities, and partners with stakeholders across the business. The role also supports evolving operating models and the adoption of AI and technology to improve case management workflows and outcomes.

Leads the design, delivery, and evolution of Qantas’ enterprise data platforms. The role establishes technical strategy, architecture, engineering standards, governance, observability, data quality, FinOps, and production-readiness practices. It partners with business and technical stakeholders, guides cloud-based data solutions, leads enterprise initiatives, manages integration approaches, mentors engineers, and drives continuous improvement across the data engineering community.

Lead a portfolio of digital and data products supporting Qantas Engineering, from discovery and proof of value through secure, scalable production. Responsibilities include product strategy, vendor management, data platform development, business-case and budget governance, operational optimization, stakeholder leadership, safety and cybersecurity integration, regulatory compliance, resilience, and frontline adoption across aviation maintenance environments.

Leads a team managing contracted and modified aircraft parts to meet availability and on-time performance targets. Monitors supplier performance, resolves shortages, engages stakeholders, and supports system upgrades and fleet modification programs. The role combines supply chain planning, inventory optimization, supplier engagement, analysis, leadership, and continuous improvement within Qantas Engineering.

Develop and operate scalable data platforms and pipelines across their full lifecycle. Design cloud-based solutions, build reliable data products, optimize Snowflake and cloud costs, and implement orchestration, transformation, testing, security, governance, and observability. Provide technical direction, review designs and code, mentor engineers, and collaborate with architects, product owners, analysts, and visualization engineers.

Performs aircraft structural maintenance, repairs, modifications, fabrication, and installation, with a focus on sheet metal work. Inspects components, interprets engineering drawings and maintenance manuals, and ensures work meets safety, quality, compliance, and airworthiness standards. Requires a rotating 4-days-on, 4-days-off roster with day and night shifts.

Manage aircraft parts inventory and warehouse operations at a Sydney distribution centre. Responsibilities include monitoring stock, packing parts for aircraft servicing, operating forklifts, moving heavy items, using RF scanners and warehouse management systems, maintaining accurate stock control, meeting operational KPIs, and following safety procedures on a rotating shift roster.

Lead mechanical engineering for Qantas’s Airbus fleet, including airworthiness compliance, engineering instructions, fleet issue resolution, maintenance and modification programs, and technical documentation. Liaise with manufacturers, suppliers, regulators, and internal stakeholders to resolve operational issues. Provide engineering guidance, professional judgment, and mentorship to engineers and technical staff while managing competing deadlines and supporting fleet asset management.

Owns technology products, platforms, and services supporting Qantas airport and cabin crew operations. Translates business priorities into technology roadmaps, coordinates delivery teams and vendors, and ensures secure, resilient, stable services. Responsibilities include stakeholder management, technical communication, financial and commercial oversight, IT risk and compliance, service improvement, innovation, and supplier performance.