Jobs at QBE Insurance

Lead and uplift QBE's AI governance policy, standards and operating framework. Partner with business, data, technology, privacy and risk teams to embed governance, manage third-party AI assessments, drive change, and ensure regulatory and risk-aligned adoption of AI across the organisation.

Lead enterprise-wide implementation and uplift of QBE's data management framework. Serve as subject matter expert for metadata, lineage, quality, master/reference data, and issue management. Drive governance, compliance reporting, KPIs, risk controls, stakeholder engagement, forums, and audit support while embedding standards and improving tooling and processes across divisions and corporate functions.

Manage end-to-end complaints and dispute resolution for general insurance products: assess, investigate and analyse policies, legislation and evidence; provide SME support to claims and underwriting; ensure compliance with law and the General Insurance Code of Practice; identify systemic issues and recommend process, product and service improvements while managing stakeholder relationships to deliver fair outcomes.

The role involves analyzing performance data, enhancing reporting processes, and supporting strategic decision-making in partnership with FP&A teams, while liaising with senior leadership.

Provide high-trust executive support to the Chief Talent Officer: manage complex diary, inbox, travel, produce confidential materials and presentations, coordinate leadership forums, build stakeholder relationships, and drive process improvements to increase administrative efficiency.

Manage compliance and breach reporting processes, drive improvements, and ensure high-quality outcomes through stakeholder engagement and technical expertise.

Oversee portfolio management for AUSPAC's Modernisation portfolio, focusing on governance, delivery insights, performance tracking, and benefits realization.

The Communication Manager leads communication initiatives, collaborates with stakeholders, produces compelling content, and tracks performance metrics to enhance QBE's engagement.

Lead governance and continuous improvement of job architecture and skills frameworks. Manage projects end-to-end, partner with Technology and Data to improve HR system capability, enhance data quality and enable AI-driven workforce solutions. Engage stakeholders to ensure frameworks remain market-relevant and support workforce decision-making.

The Incident Response Specialist leads responses to cybersecurity incidents, coordinating technical activities, conducting threat hunting, and enhancing operational effectiveness in a hybrid work environment.

Lead and improve business continuity and operational resilience across the organisation. Partner with business leaders to develop and maintain continuity plans, define impact tolerances, design and run scenario tests and exercises, advise during incidents, and support third‑party resilience assessments and post‑incident reviews.

Use people and financial data to produce insights, dashboards and scenario models that inform workforce strategy and transformation. Analyse workforce capacity, skills, role mix, and future needs while partnering with stakeholders to improve data quality and reporting.

Partner with business leaders to translate complex problems into analytical frameworks, deliver data-driven insights and visualisations, lead end-to-end analytical projects, and manage a team to improve portfolio performance and strategic decision-making.

Lead QBE's global security operations and 24/7 incident response, drive consistent processes, SOC2 Type II compliance, executive reporting, NIST-aligned improvement, and mentor teams to improve cyber resilience.

Manage a team of actuarial analysts to deliver reserving, planning and reporting outputs; ensure governance and quality controls; provide actionable actuarial insights to stakeholders; lead regulatory/statutory reporting and drive process improvement across actuarial activities.

Lead and deliver the SME digital strategy and roadmap, prioritising initiatives across Product, Technology and Distribution. Drive broker-focused digital solutions, measure outcomes, and continuously improve through data, user feedback and stakeholder collaboration to support SME growth and operational efficiency.

Lead transformation risk for the AUSPAC Modernisation Program: develop and embed project risk strategies, run risk assessments, maintain registers, monitor mitigations, report trends to senior stakeholders, and coach teams on risk practices.

Manage and enhance Financial Accountability Regime and Group Policy Governance frameworks, ensuring compliance with regulations and effective stakeholder engagement.

Manage end-to-end price delivery and testing for policy administration and pricing systems. Maintain pricing database, enforce governance, develop rating and testing materials, drive automation, collaborate with stakeholders, and resolve test issues to ensure accurate deployments.

Lead development and delivery of SME strategy by tracking strategic initiatives, analysing portfolio performance, prioritising projects, embedding customer insights, assessing growth opportunities, and preparing executive-level reports to drive profitable growth and governance.