Jobs at QBE Insurance

The Dispute Resolution Specialist manages customer complaints and disputes for General Insurance products, ensuring fair outcomes and compliance with regulations. Responsibilities include stakeholder management, providing expert support, and recommending improvements to processes and products.

Coordinate governance, planning, reporting and stakeholder engagement for a global claims transformation. Produce executive reporting, financials, risk and milestone tracking, prepare decision materials, consolidate stakeholder inputs, and drive program management process improvements to support delivery across business, technology, finance and delivery teams.

This role shapes and executes QBE's Data & AI strategy, ensuring investments deliver tangible value while managing stakeholder relationships and aligning strategic priorities.

The Senior Privacy Lead at QBE will shape and drive the privacy strategy, ensuring compliance and governance while advising business leaders on privacy risk management.

The Risk and Audit Manager - Claims oversees risk management and compliance activities, ensuring effective assessment and tracking of operational risks and contractual obligations within the Claims department. They lead audits, produce evidence-based reports, and collaborate with stakeholders to influence outcomes and improve controls.

Lead and uplift QBE's AI governance policy, standards and operating framework. Partner with business, data, technology, privacy and risk teams to embed governance, manage third-party AI assessments, drive change, and ensure regulatory and risk-aligned adoption of AI across the organisation.

Lead enterprise-wide implementation and uplift of QBE's data management framework. Serve as subject matter expert for metadata, lineage, quality, master/reference data, and issue management. Drive governance, compliance reporting, KPIs, risk controls, stakeholder engagement, forums, and audit support while embedding standards and improving tooling and processes across divisions and corporate functions.

Manage end-to-end complaints and dispute resolution for general insurance products: assess, investigate and analyse policies, legislation and evidence; provide SME support to claims and underwriting; ensure compliance with law and the General Insurance Code of Practice; identify systemic issues and recommend process, product and service improvements while managing stakeholder relationships to deliver fair outcomes.

The role involves analyzing performance data, enhancing reporting processes, and supporting strategic decision-making in partnership with FP&A teams, while liaising with senior leadership.

Provide high-trust executive support to the Chief Talent Officer: manage complex diary, inbox, travel, produce confidential materials and presentations, coordinate leadership forums, build stakeholder relationships, and drive process improvements to increase administrative efficiency.

Manage compliance and breach reporting processes, drive improvements, and ensure high-quality outcomes through stakeholder engagement and technical expertise.

Oversee portfolio management for AUSPAC's Modernisation portfolio, focusing on governance, delivery insights, performance tracking, and benefits realization.

The Communication Manager leads communication initiatives, collaborates with stakeholders, produces compelling content, and tracks performance metrics to enhance QBE's engagement.

Lead governance and continuous improvement of job architecture and skills frameworks. Manage projects end-to-end, partner with Technology and Data to improve HR system capability, enhance data quality and enable AI-driven workforce solutions. Engage stakeholders to ensure frameworks remain market-relevant and support workforce decision-making.

The Incident Response Specialist leads responses to cybersecurity incidents, coordinating technical activities, conducting threat hunting, and enhancing operational effectiveness in a hybrid work environment.

Use people and financial data to produce insights, dashboards and scenario models that inform workforce strategy and transformation. Analyse workforce capacity, skills, role mix, and future needs while partnering with stakeholders to improve data quality and reporting.

Partner with business leaders to translate complex problems into analytical frameworks, deliver data-driven insights and visualisations, lead end-to-end analytical projects, and manage a team to improve portfolio performance and strategic decision-making.

Lead QBE's global security operations and 24/7 incident response, drive consistent processes, SOC2 Type II compliance, executive reporting, NIST-aligned improvement, and mentor teams to improve cyber resilience.

Partner with People and business stakeholders to extract and analyse workforce data using advanced SQL, delivering dashboards and insight-led reporting (Power BI, Excel). Support analytics platform evolution, automation, data governance, and influence workforce decisions through actionable HR insights.