Teams at REA Group

The Customer Support Manager leads a team to deliver exceptional customer service, drives performance improvement, and optimizes operational metrics for better efficiency and quality.

Manage a portfolio of agency and direct advertiser clients to meet sales targets by selling REA Media solutions. Drive new business, collaborate on integrated content-led campaigns, liaise with product and programmatic teams, and manage internal stakeholders to deliver strong customer relationships and long-term revenue growth.

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.