Teams at REA Group

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.

Operate and optimise Workday and connected people platforms: configure modules, business processes, security, reporting and data loads; manage incidents, releases, testing and integrations; partner with stakeholders to deliver system improvements, automation and AI-enabled features that improve data quality and employee experience.

Lead end-to-end product design across a portfolio, partnering with product and engineering to translate customer insight, business goals and technical constraints into scalable interaction and visual designs. Run discovery and research, prototype and test solutions, uphold accessibility and design system standards, mentor other designers, and measure product performance to drive continuous improvement.