Teams at RELX

Drive adoption of LexisNexis Protégé among law firms and corporate legal teams. Build trusted relationships with senior legal stakeholders, translate workflows into AI-enabled solutions, deliver product demonstrations, support pre- and post-sales pursuits, and capture customer insights in CRM. The role is designed for a practicing lawyer or legal counsel transitioning into client-facing legal technology and innovation.

Manages post-sales customer relationships, onboarding, enablement, adoption, value realization, retention, renewals, and expansion opportunities. Serves as a trusted advisor, delivers product training and demonstrations, demonstrates ROI, gathers customer feedback, and collaborates with sales, implementation, support, and product teams to improve customer outcomes and satisfaction.

Own post-implementation customer relationships, drive adoption and value realization, conduct business reviews, monitor account health, support renewals and expansion, resolve issues, and advocate for customer needs internally. The role requires managing portfolios, engaging stakeholders from end users to executives, delivering training and demonstrations, analyzing customer data, and building long-term client relationships in a SaaS environment.