Teams at Rest (Australia)

Lead the strategy, roadmap, delivery, adoption, and continuous improvement of member data and AI-enabled products. Manage technical and analytical specialists, partner with business and technology teams, and translate workflows into scalable data, AI, and automation solutions. Collaborate with engineers on LLM-enabled products while ensuring responsible AI governance, human oversight, guardrails, and measurable business value.

Deliver portfolio analytics, performance reporting, and actionable insights for the Member portfolio. Analyze strategic initiatives, identify trends and opportunities, combine member and employer data, and translate complex findings into clear recommendations for senior stakeholders. Partner with Member, Commercial, and Risk teams to align measures, improve reporting governance, and support strategic decision-making.

Provide personalized superannuation, insurance, and retirement advice to members through phone, video, and face-to-face channels. Build trusted relationships, assess financial goals, prepare compliant advice documentation, support implementation, educate members, and remain current with legislative, industry, and product developments. The role also contributes to improving advice offerings and technology solutions while delivering member-focused outcomes.