Teams at Richemont

Manage sales channels and complex client accounts for luxury products. Develop sales strategies, cultivate decision-maker relationships, deliver tailored presentations, configure solutions, negotiate pricing and contracts, oversee service-level agreements, monitor performance metrics, maintain CRM processes, ensure partner compliance, and develop product education. Serve as a subject matter expert while supervising and advising junior colleagues.

Manage commercial strategy and operational excellence for Vacheron Constantin across Australia and New Zealand. Responsibilities include driving wholesale sales performance, managing retailer relationships, optimizing product assortments and inventory, preparing sales and operational reports, maintaining business-system data integrity, and coordinating with regional and global teams. The role requires strong luxury-sector experience, analytical capability, stakeholder management, and proficiency with Excel, Power BI, SAP, or similar systems.

Develops customer relationships, identifies sales opportunities, presents luxury watch products, manages customer inquiries and complaints, records interactions in CRM, and conducts follow-up activities to drive retention and business development. The role also supports internal communications, follows regulatory and company procedures, and continuously develops product, industry, and sales expertise.