Jobs at SEEK (seek.com)

Partner with Sales to drive product adoption and sustainable growth by delivering tailored training and consulting. Use data to identify opportunities and retention risks, facilitate workshops/webinars, act as subject matter expert, feed client insights to Product, and manage senior internal and client relationships to increase product value.

Lead and scale SEEK Pass credential verification operations, owning day-to-day performance, compliance, quality, workforce planning and continuous improvement. Coach and develop a mixed workforce, define KPIs, partner with Product and Engineering to improve tooling and automation, manage incidents and escalations, and ensure auditability and regulatory compliance.

Lead day-to-day SEEK Pass Customer Support operations, managing workload, service performance, escalations, and team capability. Coach and grow permanent and contingent staff, improve processes and tooling, use data and customer feedback to drive continuous improvement, and identify AI, automation, and self-service opportunities to scale service quality and efficiency.

Lead the Operations function for a SEEK Pass sub-domain, managing 2-5 cross-functional squads. Set direction with Product and Engineering co-leads, hire and coach operations staff, optimise processes for launching and scaling product features, synthesise data-driven insights, ensure compliance, and improve operational efficiency across squads.

Lead SEEK Pass's compliance and accreditation agenda to support scalable growth. Manage ISO certifications, run accreditation projects, establish governance, coordinate risk controls, penetration tests and fraud prevention, guide legal reviews, and embed security, privacy and risk-aware practices across product, engineering and growth teams.