Advises state government clients by analyzing business needs, designing tailored ServiceNow solutions, and delivering presentations, proposals, and product demonstrations. Partners with sales, product, and project teams throughout implementation, provides client guidance, and builds trusted relationships. Requires strong technical acumen, solution consulting or technical sales experience, AI and workflow knowledge, and familiarity with higher education and public-sector environments.

Leads marketing operations across APAC markets, overseeing planning, budgeting, forecasting, pipeline management, campaign performance, reporting, and process improvement. Partners with regional and global marketing, sales, and business teams to drive revenue growth, improve operational efficiency, implement automation and AI, and deliver actionable insights. The role also builds scalable playbooks, manages stakeholders and vendors, coordinates business reviews, and mentors junior marketing operations staff.

Defines enterprise platform strategy, architecture standards, governance models, health metrics, and remediation plans for ServiceNow environments. Advises executives and technical teams on scalable architectures, integrations, data models, technical debt, platform risks, and adoption of AI and automation. Facilitates governance forums, aligns platform roadmaps with business outcomes, guides implementation partners, and provides feedback to product and engineering teams.