Teams at ServiceNow

Lead pre-sales security operations engagements across APJ by designing, configuring, and demonstrating ServiceNow Security Operations solutions. Develop integrated workflows using Armis asset intelligence, Veza identity governance, and ServiceNow incident response, threat intelligence, and vulnerability response. Advise customers, support sales campaigns and marketing events, maintain demonstration environments, collaborate with product and development teams, and share best practices. Explain security operations strategies, attack vectors, frameworks, and competitive differentiators to enterprise customers.

Leads pre-sales AI solution architecture for enterprise customers, addressing business and technical challenges with ServiceNow AI products. Responsibilities include customer engagement, demonstrations, proof-of-concepts, value-based selling, sales support, technical presentations, marketing events, product training, and solution development. The role requires expertise in generative AI, deep learning, LLMs, cloud AI platforms, data stores, and AI-driven automation, with travel up to 50% of the time.

Leads problem management for high-impact issues by driving root cause investigations, coordinating cross-functional resolutions, prioritizing remediation, and improving service quality and processes. The role develops reporting and data models, enhances problem management workflows using ServiceNow and scripting, and promotes collaboration across development, infrastructure, and customer support teams.