Teams at ServiceNow

Define enterprise ServiceNow platform strategy, architecture standards, governance models, health metrics, and remediation plans. Advise executives, enterprise architects, customers, partners, and delivery teams on scalable integrations, data models, technical debt, platform risks, and adoption of AI and automation. Facilitate governance forums, align platform roadmaps with business outcomes, guide multi-team programs, and provide feedback to product and engineering teams.

Lead end-to-end enterprise AI proof-of-concept engagements on ServiceNow, from discovery and scoping through working prototypes and executive demonstrations. Design AI agents, Now Assist solutions, integrations, evaluation criteria, and reusable implementation assets. Partner with sales and delivery teams, lead AI engineers, facilitate customer workshops, articulate business value, and ensure successful handoff to implementation teams.

Manage sales operations across international markets by optimizing processes, forecasting revenue, planning territories and quotas, maintaining CRM data quality, and delivering analytics to leadership. The role partners with BI, technology, and regional sales teams to automate workflows, improve reporting, train sales staff, support account planning, and identify expansion opportunities. Requires strong CRM, business intelligence, data modeling, stakeholder management, and strategic analysis capabilities.