Teams at ServiceNow

Leads pre-sales AI solution architecture for enterprise customers, addressing business and technical challenges with ServiceNow AI products. Responsibilities include customer engagement, demonstrations, proof-of-concepts, value-based selling, sales support, technical presentations, marketing events, product training, and solution development. The role requires expertise in generative AI, deep learning, LLMs, cloud AI platforms, data stores, and AI-driven automation, with travel up to 50% of the time.

Leads executive-level governance, risk, and cybersecurity transformation engagements across APAC. Advises CROs, CISOs, CEOs, and boards on AI governance, identity governance, threat intelligence, compliance, and cyber resilience. Partners with Sales, Strategy, Engineering, Security, and Marketing teams to accelerate enterprise sales, shape go-to-market strategy, deliver thought leadership, and influence product roadmaps. Builds strategic customer relationships through executive briefings, roundtables, keynotes, and transformation advisory.

Leads problem management for high-impact issues by driving root cause investigations, coordinating cross-functional resolutions, prioritizing remediation, and improving service quality and processes. The role develops reporting and data models, enhances problem management workflows using ServiceNow and scripting, and promotes collaboration across development, infrastructure, and customer support teams.