Teams at ShiftCare

Own qualification and pipeline generation for 26+ employee B2B SaaS customers, combining inbound and outbound prospecting. Achieve pipeline and ARR targets, apply structured qualification frameworks, maintain CRM accuracy, and partner with Senior Account Executives on complex sales cycles. The role also contributes to improving SDR processes, playbooks, and team culture while using AI-enabled sales tools.

Support complex SaaS implementations through requirements analysis, solution design, workflow configuration, risk mitigation, technical discovery, and cross-functional stakeholder management. Serve as an expert on ShiftCare functionality and NDIS provider operations, advising Sales, Implementation, Support, Customer Success, and Product. Create documentation, playbooks, and training; clarify product gaps and enhancement needs; and improve implementation consistency, customer outcomes, and internal capability.

Own the end-to-end outbound sales cycle for ShiftCare’s care management software, targeting disability care providers and related sectors. Responsibilities include prospecting, discovery, consultative selling, closing, quota attainment, pipeline management, forecasting, relationship development, and client handover. The role leverages disability-sector networks, collaborates with marketing and technology teams, provides product feedback, and supports smooth customer onboarding.