Teams at Snowflake

Partners with account executives and customers to drive technical wins through discovery, demonstrations, workshops, and proof-of-concept engagements. Advises enterprises on data architecture, analytics, AI/ML, governance, and implementation. Builds trusted relationships with technical and executive stakeholders, translates business challenges into Snowflake solutions, presents technical value, tracks competitive technologies, and advocates for customer needs internally.

Serves as a strategic enablement partner for Solution Engineering leadership. Diagnoses capability gaps using field and business data, designs technical learning and activation experiences, validates enablement content and AI outputs, measures behavior change, and scales effective programs across the organization. Partners with Product, Marketing, Field, Leadership, and onboarding teams while managing multiple priorities and aligning enablement to product releases and business outcomes.

Provide expert technical support to APAC customers using the Observe observability platform. Troubleshoot complex distributed systems, integrations, performance issues, and customer environments; manage escalations; collaborate with engineering and product teams; create documentation; participate in on-call support; improve tooling and automation; build AI support skills; and mentor junior engineers.