Solera Holdings
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Information Technology
Manage end-to-end customer success for enterprise accounts, including onboarding, retention, service reviews, product demonstrations, training, issue resolution, and account expansion. Build stakeholder relationships, gather feedback, coordinate cross-functional teams, oversee escalations, support SLA fulfillment across Asia-Pacific time zones, and improve customer service processes. The role requires strong communication, problem-solving, organizational, analytical, and cross-departmental leadership skills.
