Jobs at SS&C Technologies

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, total and permanent disability, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, collect documentation, maintain accurate records, meet service-level agreements, communicate with stakeholders, process complaints, and make claim recommendations while following regulatory requirements and internal policies.

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, follow up on documentation, maintain records, meet service-level agreements, communicate with stakeholders, escalate risks, support complaints, and make recommendations to trustees while adhering to relevant policies and regulations.

Respond to superannuation member enquiries by phone and correspondence, provide accurate information, resolve complex issues, maintain member records, and support outbound campaigns. The role requires regulatory compliance, KPI achievement, empathetic customer service, agent support, UAT testing, and participation in continuous improvement. This is a hybrid position requiring at least six onsite days monthly, with rotating shifts between 8 a.m. and 6 p.m.

Owns end-to-end organizational change for complex business and technology initiatives. Responsibilities include change strategy, impact and readiness assessments, stakeholder alignment, communications, training, resistance and risk management, adoption measurement, benefits realization, and post-implementation reinforcement. Requires financial services experience, strong facilitation and communication skills, and familiarity with Agile, SAFe, Waterfall, or hybrid delivery environments.

Lead the full performance testing lifecycle for complex, high-volume enterprise systems, including planning, scripting, execution, monitoring, analysis, reporting, and release certification. Define performance strategies, risks, benchmarks, and non-functional requirements; resolve defects with delivery teams; optimize automated testing pipelines; and manage test environments and capacity planning across distributed teams. The role focuses on .NET, microservices, cloud technologies, and financial services platforms.