Teams at SS&C Technologies

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, total and permanent disability, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, collect documentation, maintain accurate records, meet service-level agreements, communicate with stakeholders, process complaints, and make claim recommendations while following regulatory requirements and internal policies.

Manage insurance and superannuation claims from lodgement through resolution, including death, invalidity, income protection, permanent incapacity, family law, and hardship claims. Provide empathetic customer service to members and beneficiaries, follow up on documentation, maintain records, meet service-level agreements, communicate with stakeholders, escalate risks, support complaints, and make recommendations to trustees while adhering to relevant policies and regulations.

Respond to superannuation member enquiries by phone and correspondence, provide accurate information, resolve complex issues, maintain member records, and support outbound campaigns. The role requires regulatory compliance, KPI achievement, empathetic customer service, agent support, UAT testing, and participation in continuous improvement. This is a hybrid position requiring at least six onsite days monthly, with rotating shifts between 8 a.m. and 6 p.m.