Jobs at State Street

The role involves designing solutions for clients, capturing business requirements, documenting system flows, and supporting implementation programs within the Alpha platform.

The Front Office Specialist supports customers after the implementation of financial solutions, gathering requirements, training users, resolving issues, and improving products based on client feedback. Requires extensive knowledge of investment management systems and a strong customer service focus.

Provide day-to-day front office client support for Alpha clients: triage and resolve front/middle office queries, maintain OMS and IBOR accuracy, manage SLAs, support client onboarding and change requests, use CRIMS and analytical skills, and liaise with global stakeholders to improve processes and deliverables.

Provide day-to-day investor services and transfer agency support, acting as primary contact for investor and client enquiries via phone and email. Ensure timely, accurate, and compliant responses, document interactions, meet SLAs, escalate complex issues, monitor workloads, and support continuous improvement of processes, scripts, and client servicing.

Support and maintain production trading for multiple clients as a subject matter expert. Manage a team, enforce SLAs and controls, triage complex front-office trading queries, coordinate Front/Middle/Back office interactions, lead audits, maintain documentation, run ad-hoc reporting, and support client onboarding, integrations, and transformation initiatives.

Serve as primary front-office client contact for Alpha clients, triaging and resolving Front/Middle Office operational queries, managing SLAs, supporting client onboarding and change requests, and collaborating with internal teams to improve processes and maintain OMS/IBOR accuracy.

Lead and coordinate Australian legal entity governance, regulatory deliverables, and operational resiliency; implement and monitor frameworks (outsourcing, BCP, third-party risk, impact tolerances); support regulatory reporting, board/committee reporting, and cross‑functional stakeholder engagement to meet APRA/ASIC expectations.

Implement, test, certify, configure and support FIX connections for Charles River Network clients. Troubleshoot and resolve client issues, coordinate with clients, internal teams and vendors, perform broker compatibility testing/certification, maintain network services databases and documentation, provide periodic off-hours support, escalate complex issues to senior staff, and perform occasional on-site work.

Senior Consultants lead the implementation of Charles River Investment Management Solutions, defining client requirements and configuring applications to meet business needs. Responsibilities include training users, testing workflows, and resolving pre-live issues, all while ensuring customer satisfaction and solution ownership post-implementation.

Lead CRIMS implementations: gather and analyze client requirements, configure and tune the system, train users, test workflows, resolve defects, support go-live, advise on best practices, assist sales/proof-of-concepts, and document enhancement requests.

Lead coordination of the PCC program across Global Delivery, Product, and Technology. Drive consistency in project management, business analysis, testing, training, reporting, and operational readiness for large-scale custody and payments platform migrations.

Lead APAC shareholder services and client trading operations, manage a geographically distributed team, ensure regulatory and control compliance, drive operational resilience, transformation, automation, and stakeholder alignment with global SHS standards.