Teams at Trust Wallet

Drive strategy, delivery, and optimization of consumer crypto trading products. Build growth programs, creator- and community-driven experiences, referral and rewards systems, and tokenized real-world asset products. Use Web3 trading expertise, market data, experimentation, and user metrics to improve activation, retention, and trading volume while coordinating with global cross-functional teams and partners.

Own the data platform product roadmap, including multi-chain ingestion, on-chain parsing, token and market data, APIs, datasets, analytics tools, governance, quality monitoring, and metric frameworks. Partner with engineering, backend, algorithm, BI, risk, growth, and business teams to deliver reusable data products. The role requires substantial product management experience, hands-on Web3 knowledge, understanding of blockchain data models, SQL proficiency, and familiarity with data infrastructure and analytics tooling.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.