Jobs at Twist Bioscience

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

Inside Sales Specialist responsible for generating and qualifying inbound and outbound leads, positioning biotech products, partnering with field sales, routing opportunities, closing sales, and achieving quarterly targets. The role involves customer engagement with academic institutions, research centers, and businesses, plus attendance at meetings, conferences, and tradeshows. Candidates need life sciences sales experience, a relevant bachelor’s degree, CRM proficiency, analytical skills, and willingness to travel up to 20%.

The Sr Account Manager is responsible for revenue growth and relationship management in China, delivering forecasts, customer feedback, and competitive analysis.