Jobs at Vocus

Leads large, complex enterprise customer transition and transformation programs from initiation through closure. Oversees integrated planning, governance, financial and commercial performance, risks, dependencies, suppliers, customer relationships, migrations, escalations, and operational transition. Provides direction to project managers and workstream leads without direct authority. Also contributes to major bids and tenders by shaping delivery strategies, governance models, implementation approaches, schedules, and customer commitments.

Leads marketing strategy and execution across Strategic, Wholesale, and Channel segments. Responsibilities include integrated demand generation, account-based marketing, event strategy, partner and channel marketing, digital programs, KPI development, stakeholder advising, and team leadership. The role drives awareness, engagement, pipeline, revenue growth, partner participation, and indirect sales outcomes across complex B2B and telecommunications ecosystems.

Leads Vocus’s AI Science team and owns predictive modeling, optimization, experimentation, and generative AI evaluation. The role ensures evidence-based model selection, data quality, measurable business value, and benefits validation. It also supports executives as an AI Chief of Staff by improving AI proficiency and adoption. Strong applied ML, statistics, experimentation, Python, SQL, leadership, and communication skills are required.

Leads Vocus’s AI Technical Solutions team, building in-house AI engineering and science capabilities and delivering secure, evaluated, reusable, production-grade AI solutions. Responsibilities include designing agentic platforms and enterprise AI architecture, establishing engineering and AI control standards, managing reusable components, developing talent pipelines, and delivering measurable commercial value. Requires deep software or ML engineering expertise, enterprise-scale LLM or ML production experience, AWS knowledge, and understanding of security, privacy, and controls for critical infrastructure.

Lead the enterprise AI portfolio, including program planning, product management standards, delivery coordination, risk and dependency management, adoption, and benefits tracking. Own the AI catalogue and oversee solutions from concept through optimization. Coordinate cross-functional teams, resolve blockers, and provide executive and Board reporting on progress, value, and risk.

Own and govern Incident, Problem, and Change Management processes across a complex telecommunications and technology environment. Lead major incident responses, coordinate technical teams, conduct root cause analysis, drive permanent resolutions, facilitate Change Advisory Board meetings, assess change risks, communicate with stakeholders, and deliver ITIL-aligned continuous improvement. The role also provides reporting, coaching, process governance, and on-call support for major service disruptions.

Manage customer success across assigned accounts by driving adoption, retention, renewals, expansion, health monitoring, and value realization. Develop lifecycle communications, education programs, success plans, and churn mitigation strategies. Coordinate with sales, care, assurance, delivery, marketing, and product teams to optimize service delivery, manage customer changes and migrations, gather feedback, and govern service outcomes. The role requires Australian citizenship and eligibility for NV1 AGSVA clearance.

Designs end-to-end fibre network routes, capacity upgrades, cost estimates, technical documentation, and buildable network solutions. Supports construction, preventative maintenance, restoration, compliance, stakeholder coordination, and continuous improvement. The role requires expertise in aerial and underground fibre architecture, GIS/CAD records, route optimization, network lifecycle management, and commercial estimation while meeting engineering, safety, regulatory, KPI, and project delivery requirements.

Designs and leads customer SD-WAN implementations for managed network services. Responsibilities include gathering requirements, producing low-level designs, leading technical workshops, configuring network and security platforms, managing deployments, resolving escalations, and supporting delivery teams. The role serves as a subject matter expert for Fortinet SD-WAN and Cisco Meraki, develops implementation standards and automation practices, and drives continuous improvement across customer onboarding and service activation.