Jobs at Zendesk

Own the NSW enterprise territory by selling Zendesk’s AI-driven service platform to Australian government agencies and nonprofits. Responsibilities include prospecting, managing proof-of-concept initiatives, leading complex multi-year sales cycles, negotiating agreements, closing strategic deals, advising C-suite stakeholders, and collaborating with product, engineering, and leadership teams. The role requires consultative selling, strong relationship-building, business-case development, and the ability to translate technical capabilities into customer and business value.

Build and advance production AI agent systems for customer service, including planning, memory, tool dispatch, multi-agent coordination, reinforcement learning infrastructure, evaluation pipelines, and enterprise-scale guardrails. Own both the scientific and systems aspects of training domain-specialized language models, hardening continuous evaluations, and preventing agent failures such as prompt injection, tool misuse, hallucinations, and cascading actions.

Leads the ML organization developing Zendesk Custom Agents, setting strategy, managing and mentoring engineers and scientists, and delivering production generative AI systems. Oversees agent reasoning, tool use, knowledge grounding, evaluation, reliability, safety, latency, and cost optimization. Partners across Product, Engineering, Design, Security, and Science to establish quality standards, monitor production performance, and connect ML improvements to measurable customer outcomes.

Drive new customer acquisition and expansion across the mid-market Commercial segment in WA and SA. Build consultative relationships with VP and C-level stakeholders, explain AI-powered CX and EX solutions, develop territory plans, manage sales pipelines, and collaborate with solution engineering, marketing, customer success, and leadership to close complex B2B SaaS deals.