Teams at Zip Co

Own Zip’s Expected Credit Loss and loss forecasting processes, including monthly production, quarterly parameter monitoring, methodology, scenario and variance analysis, back testing, controls, automation, and audit support. Analyze portfolio performance, delinquency, and write-offs to produce clear recommendations for Credit Risk and Finance stakeholders. Improve data governance, analytical code, forecast accuracy, and explainability while supporting bad debt initiatives and exploring AI-enabled improvements.

Lead end-to-end product design across multiple domains at Zip, creating high-fidelity visual designs, complex interaction models and rapid prototypes. Influence product strategy using customer research and insights, mentor designers, evolve design systems and accessibility standards, and explore AI-enabled experiences to deliver intuitive, human-centred fintech products.

Own commercial intelligence and performance management across Customer & Revenue. Build KPI frameworks, reporting cadences, forecasts, strategic models, scenario analyses, and executive narratives that guide prioritization and investment. Investigate performance trends, risks, and growth opportunities; define measurement approaches; improve data quality; and influence senior stakeholders across Commercial, Data, Marketing, Product, and Finance.