Jobs at Zip

Serves as the highest technical escalation point for enterprise customers, diagnosing complex issues across integrations, workflows, APIs, identity systems, and customer environments. Reproduces and triages bugs, partners with Engineering and Product, improves escalation processes, strengthens documentation, and supports customer-facing teams. Uses logs, observability tools, payloads, and debugging utilities to resolve issues and identify systemic improvements.

Commercial Account Executive responsible for closing enterprise SaaS deals, prospecting new opportunities, consulting with buyers, delivering product demonstrations, and positioning Zip’s procurement platform. The role requires developing procurement expertise, managing value-based sales cycles, using sales intelligence tools, and contributing to sales-process development in a fast-growing startup.

Own the full sales cycle for enterprise procurement software, targeting global organizations with over $7 billion in revenue. Responsibilities include prospecting, acquiring net-new enterprise customers, engaging C-level and cross-functional stakeholders, navigating complex sales cycles, providing consultative solution selling, and building executive consensus. The role also contributes to sales strategy and uses Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach to manage pipeline development.

Implement and configure Zip integrations across customer ERP, ticketing, procurement, CLM, and TPRM systems. Design integration architecture, validate API requirements, build and test integrations using Zip’s iPaaS, troubleshoot errors, document solutions, estimate timelines, report project status, and advise customers. The role also partners with product and engineering teams to improve technical processes and product capabilities while translating complex technical information for varied audiences.

Lead customer onboarding and end-to-end implementation of Zip’s enterprise procurement platform. Configure customer processes, manage requirements and projects across multiple implementations, deliver training and Q&A sessions, collaborate with product and engineering teams on customer requests, and improve post-sales processes to accelerate time to value.

Lead onboarding and end-to-end implementation of Zip’s procurement platform for new customers. Responsibilities include gathering requirements, configuring procurement processes, training stakeholders, managing implementation projects, collaborating with product and engineering teams, setting customer expectations, and improving post-sales processes to accelerate time to value.

Implement and configure Zip integrations for customers, designing integration architectures, building iPaaS-based connectors to ERP/P2P/CLM/TPRM and ticketing systems, validating requirements against APIs, testing and troubleshooting integrations, documenting solutions, providing status updates, and collaborating with product and engineering to improve processes and accelerate customer time-to-value.