Jobs at Zip

Lead customer onboarding and end-to-end implementation of Zip’s procurement platform. Configure customer workflows, gather requirements, manage implementation tasks, train stakeholders, conduct Q&A sessions, and collaborate with product and engineering teams on customer requests. The role also improves post-sales processes, accelerates customer time to value, and requires experience administering or implementing finance and procurement ERP systems.

Implement and configure Zip integrations across customer ERP, ticketing, procurement, CLM, and TPRM systems. Design integration architecture, validate API requirements, build and test integrations using Zip’s iPaaS, troubleshoot errors, document solutions, estimate timelines, report project status, and advise customers. The role also partners with product and engineering teams to improve technical processes and product capabilities while translating complex technical information for varied audiences.

Lead end-to-end onboarding and implementation for enterprise customers, configuring procurement processes, delivering training, managing requirements and projects, and coordinating solutions consultants. Collaborate with product and engineering teams on customer requests, set expectations, improve post-sales processes, and accelerate customer time to value.

Lead customer onboarding and end-to-end implementation of Zip’s enterprise procurement platform. Configure customer processes, manage requirements and projects across multiple implementations, deliver training and Q&A sessions, collaborate with product and engineering teams on customer requests, and improve post-sales processes to accelerate time to value.

Serves as the primary pre-sales technical contact, supporting discovery, demonstrations, solution design, RFx responses, security questionnaires, and proof-of-concept delivery. Partners with sales and post-sales teams to win enterprise deals, transition customers successfully, and provide product feedback. The role requires strong solution-selling, executive communication, technical integration knowledge, troubleshooting, and familiarity with procurement, billing, AP automation, and enterprise applications.

Lead onboarding and end-to-end implementation of Zip’s procurement platform for new customers. Responsibilities include gathering requirements, configuring procurement processes, training stakeholders, managing implementation projects, collaborating with product and engineering teams, setting customer expectations, and improving post-sales processes to accelerate time to value.

Manage marketing-sourced leads from webinars, events, content syndication and other campaigns. Nurture historic leads, run sequences, and create qualified opportunities for sales. Serve as a liaison between sales and marketing, become a product expert, run GTM experiments, and educate stakeholders on content and industry trends.

Serve as the final technical escalation for Support, diagnose and reproduce complex issues across integrations and workflows, partner with Engineering and Product, improve escalation pathways and documentation, analyze logs/observability, and support enterprise customers with integrations, SSO, and ERP systems.

Implement and configure Zip integrations for customers, designing integration architectures, building iPaaS-based connectors to ERP/P2P/CLM/TPRM and ticketing systems, validating requirements against APIs, testing and troubleshooting integrations, documenting solutions, providing status updates, and collaborating with product and engineering to improve processes and accelerate customer time-to-value.

The Enterprise Solution Engineer at Zip will lead pre-sales technical efforts to help prospects understand and implement the Zip solution suite, collaborating with sales teams and ensuring smooth transitions to post-sales support.

Lead onboarding and implementation for new customers using finance procurement tools, ensuring successful product integration and customer satisfaction.

Lead onboarding and implementation for new enterprise customers, ensuring effective use of the product and managing ongoing project requirements. Collaborate with product teams and improve post-sales processes.

Own and manage marketing-sourced leads from campaigns, events, webinars, and content syndication. Develop leads through nurture campaigns, create opportunities for the revenue team, and act as a liaison between sales and marketing. Build product expertise, communicate Zip’s value to prospects, recommend go-to-market experiments, and support content and industry education. The role requires strong communication, organization, adaptability, analytical thinking, and goal orientation.

Serves as the highest technical escalation point for enterprise customers, diagnosing complex issues across integrations, workflows, APIs, identity systems, and customer environments. Reproduces and triages bugs, partners with Engineering and Product, improves escalation processes, strengthens documentation, and supports customer-facing teams. Uses logs, observability tools, payloads, and debugging utilities to resolve issues and identify systemic improvements.