Teams at Zip

Serves as the highest technical escalation point for enterprise customers, diagnosing complex issues across integrations, workflows, APIs, identity systems, and customer environments. Reproduces and triages bugs, partners with Engineering and Product, improves escalation processes, strengthens documentation, and supports customer-facing teams. Uses logs, observability tools, payloads, and debugging utilities to resolve issues and identify systemic improvements.

Commercial Account Executive responsible for closing enterprise SaaS deals, prospecting new opportunities, consulting with buyers, delivering product demonstrations, and positioning Zip’s procurement platform. The role requires developing procurement expertise, managing value-based sales cycles, using sales intelligence tools, and contributing to sales-process development in a fast-growing startup.

Own the full sales cycle for enterprise procurement software, targeting global organizations with over $7 billion in revenue. Responsibilities include prospecting, acquiring net-new enterprise customers, engaging C-level and cross-functional stakeholders, navigating complex sales cycles, providing consultative solution selling, and building executive consensus. The role also contributes to sales strategy and uses Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach to manage pipeline development.