Provides L3 technical support for strategic federal customers in secure environments. Responsibilities include resolving escalated product, network, deployment, and configuration issues; conducting log, traffic, packet capture, browser trace, and root-cause analysis; managing customer cases and remote troubleshooting sessions; and collaborating with Engineering and Product teams on defects and improvements.

Leads a regional public sector sales organization in Sydney, hiring and developing Account Executives, executing territory and account plans, growing pipeline, managing forecasts, and achieving sales targets. The role acts as a player-coach for complex government deals, builds executive and partner relationships, drives customer retention and renewals, and coordinates cross-functional teams across sales, solutions engineering, customer success, and leadership.

Provides L3 technical support for strategic federal customers in secure, compliance-sensitive environments. Troubleshoots complex product, network, deployment, and configuration issues; performs log, traffic, packet capture, browser trace, and root-cause analysis; manages escalations; supports customers through calls and remote sessions; and collaborates with Engineering and Product teams on defects and improvements.