Cisco ThousandEyes is an Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
As a Solutions Engineer, you will act as the primary technical bridge between ThousandEyes and our enterprise customers. You will be instrumental in demonstrating how AI-driven insights can transform network operations and business outcomes. In this role, you will:
- Drive Technical Sales: Partner with sales teams to uncover opportunities, architect tailored solutions, and lead compelling demonstrations that showcase the value of the ThousandEyes platform.
- Serve as a Trusted Advisor: Guide prospects through successful trials, helping them navigate complex technical landscapes and ensuring they realize the full potential of the solution.
- Collaborate for Innovation: Work closely with Product Management and Engineering, providing critical field feedback to shape the future of our AI and automation roadmaps.
- Engage Cross-Functionally: Collaborate with Marketing to amplify our message at industry events and partner with Customer Success to ensure seamless post-sales transitions and long-term value realization.
- Contribute to Collective Intelligence: Share technical wins, develop demonstration assets, and stay at the forefront of industry trends in AI and network observability to help the team grow.
Minimum Qualifications
- 5+ years of experience in a Solutions Engineering or equivalent technical role.
- Proven ability to translate complex technical concepts into clear, impactful business value.
- Deep expertise in networking and application protocols (e.g., HTTP, DNS, TCP/IP, BGP).
- Solid experience with network performance analysis and packet-level troubleshooting.
- Proficiency in scripting languages (e.g., Python, JavaScript) to automate workflows.
- Hands-on experience with AI and automation tooling (e.g., Ansible, Cursor, Claude).
- Strong foundational knowledge of modern operating systems (Linux, macOS, Windows) and unified communications.
Preferred Qualifications
- Bachelor’s degree in a technical discipline or equivalent practical experience.
- A proactive mindset toward continuous learning, with a passion for sharing insights on emerging technology trends.
- Strong organizational skills and the ability to manage multiple projects with precision.
- A collaborative and resourceful approach, leveraging both internal expertise and external resources to drive success.
- A practical understanding of the AI/ML landscape and how to apply these technologies to solve real-world business challenges.
- A coachable, growth-oriented mindset, eager to tackle new paradigms in network assurance and automation
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
