Jobs at Cisco

Provide Mandarin-language first-line remote support for Cisco employees on macOS and iOS. Troubleshoot upgrades, MDM enrollment, authentication, VPN, networking, peripherals, and applications; document cases, monitor issue trends, escalate to engineering, and participate in escalation/change programs.

Manage the full inside-sales cycle for assigned accounts, drive new customer acquisition through outbound outreach, build and maintain pipeline and forecasts in Salesforce, collaborate with field sales and partners, upsell/cross-sell, handle quotations/order processing, and consistently meet quarterly targets through virtual engagements.

Serve as a strategic technical advisor driving adoption of Cisco Cloud & AI Infrastructure across global enterprise accounts. Lead onboarding roadmaps, high-impact workshops, adoption frameworks, architectural guidance, risk mitigation, and deliver customer feedback to influence product roadmaps and engineering.

Provide technical pre-sales leadership to drive Splunk adoption: run demos, lead discovery, conduct on-site POCs, resolve technical questions, and collaborate with sales and cross-functional teams to deliver customer value.

Lead a team of CX Managers and Program Managers to drive software and services adoption, own P&L and revenue for a customer segment, mitigate renewal risk, align cross-functional teams, influence executives, and deliver measurable customer outcomes and financial KPIs.

Lead Cisco's Software, Services, and Strategic Engagement business across ANZ and the Pacific. Set strategy, drive software and services adoption, strengthen renewals, close complex enterprise deals, build customer partnerships, and develop distributed leadership teams while partnering with senior stakeholders and advancing innovation including AI initiatives.

Design, build and deploy production-ready AI systems and autonomous multi-agent workflows using LLMs and vector databases. Deliver PoCs/PoVs, implement secure scalable cloud-native deployments, fine-tune models, embed AI-driven security, and collaborate with product, DevOps, data engineering and security teams.

Lead strategic, technical customer success engagements for high-complexity, global accounts. Design AI-driven adoption frameworks, deliver advanced enablement, advise executive stakeholders, orchestrate cross-functional adoption plans, standardize global practices, manage complex lab demonstrations, and mentor senior talent to drive measurable business outcomes.

Lead and execute integrated internal and external communications for ANZ: craft accessible narratives from complex technologies, develop content and campaigns (thought leadership, social, media), measure campaign performance, manage reputation and crisis communications, and collaborate with senior stakeholders and agencies.

Build and maintain full-stack Splunk applications and services that size cloud infrastructures. Lead UI improvements with React, develop backend services and APIs, design microservices, work with cloud (AWS/GCP/Azure), Docker, and Kubernetes, participate in on-call rotations, and collaborate on design and process improvements to improve team productivity and customer outcomes.

Dedicated technical lead embedded with a major service provider to own Day-2 network experience: drive incident escalation and RCA, coordinate TAC/engineering, deliver proactive trend analysis, knowledge transfer, and advisory for carrier-grade SP infrastructure.

Lead end-to-end delivery of Cisco CX services for a major service provider: plan, coordinate, control finances, manage risks, change, vendors and stakeholders to ensure on-time, on-budget, high-quality outcomes using Cisco GPMO methodology, with regular on-site presence in Sydney.