The Account Manager is responsible for conducting site visits, improving service standards, achieving sales targets, training staff, and managing relationships with merchants in department stores.
Responsibilities
- Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.
- Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.
- Delivery of agreed sales targets primarily driven by existing account performance and utilization.
- Delivery of account specific contractual obligations and agreed activities at store level
- Improve merchants knowledge and expertise with our services
- Dramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.
- Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.
- Accurate use of CRM to plan, record and report account specific activity
- Create and maintain easy-to-understand support tools, manuals, and FAQs for merchant staff to ensure smooth service delivery.
- Execute first and ongoing training for Department Store staff, focusing on compliance and service quality enhancement.
- Responding to various questions from merchants
- Collaboration with related departments(IT, Finance, Business Support etc)Manage a portfolio of Department Stores
Main KPI’s
- Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
- No of trainings organized for Department Stores
- Retention of merchant contracts
Skills
- Self-motivated, customer focused and target driven
- Team player
- Structured and organised
- Excellent customer relationship and management skills
- Business acumen and commercial understanding of all stages of the sales cycle
- Good written / verbal communication and presentation skills
- Ability to sell solutions
- Attitude to solve problems by suggesting solutions
- Good knowledge of MS Office products and CRM tools
- Proactive Attitude
Qualifications and education requirements
- Minimum 3 years’ experience in Account or Sales Management
- Written and conversational Business Japanese is required
- Written and conversational English is a preferred
- Sales talent with strong results orientation, passion and determination to reach sales targets
- Experience in retail, financial services or tourist / hospitality industry preferred
- The candidate with good network in retail industry will be preferred.
- Hands on experience in proposing, planning and carrying out marketing and sales events.
- Experience working with partners and stakeholders in leading and coordinating technology projects
- Good understanding of inbound travel business
- Demonstrate good presentation skills to conduct training
- Strong relationship building skills
Top Skills
Crm Tools
MS Office
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