Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The opportunity
In order to help Cochlear continue to grow and service our customers, we are recruiting for an Acccount Manager (Surgical) to support our work across NSW & ACT.
As the Account Manager, You will be responsible for achieving sales targets by providing industry leading surgical support and training aligned with the needs of the business.
Your ability to create, manage and maintain strong relationships with professional providers, to include surgeons, audiologists, hospitals, and clinics, is critical to the success of the role. Your strong learning agility enables your development of knowledge across Cochlear's product portfolio. You will work collaboratively with colleagues in your market, as well as cross-functionally with other corporate teams, to create business plans designed to grow new and existing accounts.
The position requires clinical expertise, comfort with attending and addressing surgical needs, and the continuous development and application of business acumen.
This is a fixed term contract for 1 year in the first instance.
Key Responsibilities
Sales Acumen - prospecting for opportunities with new and existing customers (surgeons). You will demonstrate successful relationship building with surgical partners and demonstrate credibility with key accounts.
Business Acumen - demonstrating in-depth knowledge of sales reports, forecast templates, and SGA reports for planning purposes. You will utilize all aspects of business acumen tools (Miller Heiman, Salesforce, contracting, etc.).
Surgical Support - maintaining an in-depth product knowledge of both CI and Acoustic internal product offerings in order to effectively sell and position Cochlear product features and brand benefits..
Build and Manager Advocacy Programs - Work closely with Clinical Affairs (CA) team to ensure clinical support and expertise is delivered to THPs via the CA team.
Customer Experience/Support - Provide surgical support in the operating theatre for Cochlear Implant, procedures, especially during the start-up phase for new surgeons, staff or hospitals and on-going basis support, as necessary.
About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Required Skills
Bachelor’s degree in business, Healthcare, or relevant field
Experience in medical devices Sales – particularly experienced in selling within an operating room environment.
Previous Territory Management Experience will be highly regarding.
Professionalism and cultural sensitivity
Excellent sales and influencing skills.
Outstanding communication skills – oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency.
Good understanding of institutional and B2B sales processes along with sound commercial acumen
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
