Account Manager

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role:

As an Account Manager within our Acquiring team, you will drive growth within the commercial team at AP+ by identifying and developing new sales opportunities, managing stakeholder relationships, and supporting strategic initiatives that enhance AP+’s market position and deliver value to members, partners and customers.

In order to be successful in this role, we’re seeking an experienced Account Manager with a strong background in acquiring and deep payments industry knowledge. Ideally, you will have prior experience working with, or closely alongside the “big four” banks.

This role requires strong commercial acumen, the ability to build and manage key acquiring relationships, and a data-driven approach to identifying growth opportunities. You will be confident analysing performance trends, uncovering insights, and translating them into strategies that deliver commercial outcomes.

This role is responsible for:  

• Identify, qualify and convert new commercial opportunities, building a strong and sustainable pipeline aligned to growth objectives.
• Manage strategic customer relationships to drive revenue growth, retention and long-term account value.
• Lead the development of high-quality bids, proposals and commercial offers, including pricing, budgeting and value proposition development.
• Execute eftpos product and innovation roadmap
• Analyse market, customer and performance data to identify insights, growth opportunities and areas to deliver value for both eftpos and the Acquirer.
• Build and influence senior stakeholder relationships to deliver commercially sound and mutually beneficial outcomes.
• Develop business cases, investment appraisals and recommendations that support informed decision-making and strategic priorities.
• Track, measure and report on commercial performance, benefits realisation and progress against agreed objectives.
• Provide strategic advice and recommendations to address client needs, improve business effectiveness and support organisational growth.

What Success Looks Like:

Experience

• Demonstrated experience leading analytics, insights, performance measurement, modelling, fraud decisioning and operational performance functions within complex and highly regulated environments.
• Proven ability to influence and advise senior stakeholders, translating business objectives and data requirements into actionable insights, performance frameworks and decision-support solutions.
• Experience evaluating and managing vendor-provided analytics, modelling and technology solutions to ensure alignment with organisational objectives and operational requirements.

In order to be successful in this role you'll need to demonstrate:

• Proven experience in a commercial account management, business development or strategic sales role within the payments or banking industry.
• 3-5 years in an Acquiring role, with Card Not Present (CNP) and Card Present (CP) experience and skills highly desirable.
• Strong understanding of merchant acquiring, payments ecosystems, commercial models and the role of banks, schemes, processors and payment technology providers.
• Demonstrated ability to manage and grow strategic customer relationships, ideally with experience working with or alongside major Australian banks.
• Strong commercial acumen, with the ability to identify growth opportunities, shape value propositions and translate customer needs into commercially viable solutions.
• Proven track record in leading proposals, bids and commercial negotiations, including pricing, budgeting and business case development.
• Data-driven mindset, with experience analysing customer, market and performance trends to uncover insights and inform account strategy.
• Strong stakeholder management skills, with the ability to influence senior internal and external stakeholders and deliver mutually beneficial outcomes.
• Experience contributing to strategic planning, investment appraisals, demand analysis and benefits management in support of commercial growth initiatives.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.